When reusing phones that were previously configured, it is highly recommended that you reset the phone to factory defaults to remove all previous configuration settings.

To reset a Polycom Phone:

1. Press the "Menu" button on your Polycom device
2. Select "Settings" and then "Advanced"
3. Enter the admin password (see note below)
4. Select "Admin Settings"
5. Select "Reset to Default"
6. From this menu one at a time select "Reset Local", "Reset Web", and "Reset Device Settings"
7. For each reset the device will ask "do you really want to do this" select "yes". The phone may restart after each reset, after the device finishes booting please proceed with the remaining reset types.

Notes:

• The default admin password is "456".
• Phones that have been previously provisioned via PivaTel will have a different admin password set - please contact PivaTel support for the password.
• In rare cases it will be necessary to "Format file system" to completely remove residual configuration. This should be performed only after the Local, Web and Device Settings resets have been performed.

After resetting the phone please follow the instructions to configure Polycom Auto Provisioning